FAQs

Davena ONLINE STORE

PROBLEMS PROCESSING YOUR ORDER?

  • If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
  • If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
  • We highly suggest using Paypal as an payment method.
  • If your still having problems placing your order you can email us at Davenawatches@gmail.com and we will assist you further 

RETURNS AND EXCHANGE POLICY

Any unopened product can be returned or exchanged for store credit within 7 business days of delivery. Please notify us through Davenawatches@gmail.com or submit a return form within those 7 days to return or exchange an item. You will be subject to pay the shipping fees to send the watch back. Please make sure you receive a return confirm before returning the product.

HOW DO I RETURN AN ITEM PURCHASED FROM THE ONLINE STORE?

All web returns must be claimed within 7 days of the date of receipt. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. Customers also have the option to receive 100% store credit for a returned item not including shipping charges. For more information please go to the "Shipping & Returns" section.

How can I contact if need help about my order or product ?

If you need to contact us about Order, Product, Price or more Information.
Please send us email at service@mail.com  and write your query in detail. You will then be contacted by a service representative within 24 hours Monday - Friday with further instructions. Our office is closed Saturday and Sunday.