FAQs

Davena ONLINE STORE

PROBLEMS PROCESSING YOUR ORDER?

  • If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
  • If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
  • We are accept Credit Card and Paypal as an payment method.
  • If your still having problems placing your order you can email us and we will assist you further.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Cancellation order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at support Contact us  as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes. If the package has already been dispatched, then we are not able to cancel or change the order.If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at support and we will process the updated order; there is usually no additional fee for this service. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

RETURNS AND EXCHANGE POLICY

Any unopened product can be returned or exchanged for store credit within 7 business days of delivery. Please notify us through Contact us or submit a return form within those 7 days to return or exchange an item. You will be subject to pay the shipping fees to send the watch back. Please make sure you receive a return confirm before returning the product.

HOW DO I RETURN AN ITEM PURCHASED FROM THE ONLINE STORE?

All web returns must be claimed within 7 days of the date of receipt. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. Customers also have the option to receive 100% store credit for a returned item not including shipping charges. For more information please go to the "Shipping & Returns" section.

How can I contact if need help about my order or product ?

If you need to contact us about Order, Product, Price or more Information.
Please send us email  and write your query in detail. You will then be contacted by a service representative within 24 hours Monday - Friday with further instructions. Our office is closed Saturday and Sunday.