- All shipping includes a tracking number.
- Any orders please allow 1-2business days from the day it was purchased to be shipped.
- Saturday, Sunday, and US holidays are not considered business days.
- However, we know you want your watches and understand what it's like to wait for online orders, so we do our best to get most orders out the same day.
- The majority of our orders are processed and shipped by DHL.
- Estimate Shipping time 5-15 business days to worldwide.
- Delivery Guarantee:1) Your order will be shipped to you fully insured. 2) If for some reason your package is lost or blocked we will reship it once again. 3) Please make sure someone will be available to receive your order, otherwise your package may be returned to us.
- All web returns must be claimed within 90 days the date of receipt except during holiday season. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. Customers also have the option to receive 100% store credit for a return item.
- For web exchange the product must be received by Our within 90 days of purchase date, in identical condition you received it in and may be subject to a 15% restocking fee.
- There are no returns on used parts, closeouts, or special order items.
- Please insure the product when you ship it back to Our Watches. If we receive an item that is damaged, or your package is lost by the courier, you will receive no credit from Our Watches and you must take up the damage claim with the courier. You assume all responsibility associated with processing an insurance claim with the courier you select.
- Inspect your merchandise BEFORE you sign for it. Do not sign or accept a package if it shows any sign of damage or is open at all as the freight company will not pay full reimbursement. The watch colors and finishes you see in the digital pictures may not match the actual product exactly due to lighting, monitor settings, screen quality, etc. We do our best, but everyone has different digital displays.
- All returns / exchange must Contact us first.
- Please remember we take 14 days exchange or refund if you don't like your order! If you do not happy with your order,you want to process a refund, Please contact us at first time, we will figure a solution or do full refund right away.The customer shall bear the return shipping fee for non-quality reasons!
- We available for 12hours*7days.You can get Live Help or email us if you want to process the refund,we promise your refund in our store will be quick and easy!